We loved the peaceful location of the hotel, which was close to the ski park we wanted to visit. From the moment we arrived, we were impressed by the cleanliness and high-end facilities. The staff was incredibly friendly and accommodating, despite our lack of Japanese language skills. The hotel provided amenities for families, such as kids slippers, robes, and toothbrushes. Exploring the local scenery, including waterfalls and the beautiful town nearby, was a fantastic experience. we had a wonderful stay and would love to return.

Nothing to fault.

The pool was a bonus for relaxing. There's no complaints whatsoever, I would love to come back here some time❤

The view out of the windows was gorgeous. A good base for rest. It is close to the airport.

The breakfast offers a variety of traditional food. The onsen is large. The staff is friendly and accommodating. The room includes amenities for families with children. The location is peaceful and close to a ski park.

I loved the convenient location of the hotel, with easy access to parks, pools and other attractions. The staff was welcoming and accommodating, despite my limited Japanese language skills. The room was perfect for me as a family traveler, with ample amenities catering to kids' needs, like robes and toothbrushes. The peaceful surroundings added to the charm of the hotel.

Nothing, all great.

I had a wonderful time at Karuizawa Club Hotel. The rooms were huge and spacious, and the views from our room were breathtaking. The onsen experience was relaxing and rejuvenating. The kaiseke dinner at the Japanese restaurant was a highlight, with delicious food and excellent service. I highly recommend this hotel for a memorable stay.

I had a wonderful stay at this luxurious hotel. The location was perfect for exploring the beautiful surrounding area. The staff were accommodating and friendly, making me feel welcome despite the language barrier. The room was spacious and comfortable, with all the amenities I needed for a relaxing stay. I especially enjoyed the panoramic view from the rooftop, where I could see the stunning autumn leaves and the majestic Mt Asama. The onsen hot springs were a great bonus, providing a relaxing and rejuvenating experience.

I highly recommend this hotel to others.

Peaceful location, friendly staff, family-friendly amenities, beautiful scenery, delicious breakfast, nice onsen.

Nothing all good.

Had a great thanksgiving weekend at this hotel! Wonderful complementary breakfast buffet with plenty of options to fuel a day out in the nearby onsen. The hotel was also in a great location, perfect for exploring nearby parks and attractions. The staff was helpful and made great recommendations for places to eat and visit. Best of all, the kids loved the hotel's pool area and had a blast.

Our room was a bit small for a family of four, and the heating system was a bit too warm for our liking. It was also a bit noisy early in the morning, which disrupted our sleep a bit.

The location of the hotel is a bit remote, nestled in a peaceful and quiet area surrounded by nature. The hotel offers spacious and clean rooms, with some rooms even offering beautiful views of the surrounding mountains. Additionally, the hotel provides excellent service, with friendly and helpful staff who go above and beyond to ensure a pleasant stay.

The onsen is a bit crowded, possibly due to the size of the hotel.

Clean & high-end facility, gorgeous autumn view, spacious rooms, panoramic view from rooftop, onsen hot springs.

Couldn't find any faults at all.

I had a wonderful stay at this luxurious hotel. The location was peaceful and close to the ski park I wanted to visit. The staff were friendly and accommodating, even though I didn't speak Japanese. The room was spacious and catered to families, with thoughtful amenities like slippers, robes, and toothbrushes for the kids. I enjoyed exploring the beautiful scenery and waterfalls in the area. The breakfast offered a variety of traditional foods that I thoroughly enjoyed. The onsen hot springs were relaxing and the perfect way to unwind after a day of activities.

Although this place had many amenities, some of them had an additional charge, such as the table tennis and indoor pool. I highly recommend this hotel to everyone.

This hotel is perfect for families looking for a relaxing vacation in the heart of nature. The large Japanese-Western style suites provided ample privacy, comfort and stunning views of Mt. Asana. The hotel boasts of a lovely onsen and an extensive breakfast buffet with plenty of options. The warm and attentive staff were always available for suggestions and accommodation, making the whole experience stress-free.

The hotel staff could improve on their friendliness and hospitality to create a more welcoming atmosphere for their guests.

We stayed here during Christmas and loved the festive decor and ambiance. The onsen was a highlight with both indoor and outdoor options. We also enjoyed the huge breakfast buffet with plenty of options. The location was perfect with parks and attractions nearby.

We couldn't book dinner upon arrival and were unable to find an available restaurant nearby, leaving us with limited options. We ended up having to resort to cup ramen for two evenings which was not ideal.

The hotel’s spacious rooms and stunning panoramic views are two standout features. Additionally, the lush surrounding nature offers an ideal retreat from busy city life.

While the onsen hot springs are enjoyable, the facilities can get quite crowded at peak times. Additionally, the distance from the train station may be an inconvenience for those without access to a car.